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SERM

SERM support from Reputation House: online reputation management from the market leader

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What is SERM?

Reputation management on the internet, better known in the marketing environment by the abbreviation SERM (Search Engine Reputation Management), is a part of ORM (Online Reputation Management), which deals with reputation management throughout the internet.

SERM as a service appeared on the market fairly recently, but quickly became one of the top must-haves for internet marketers and brands. This is because when it comes to the internet, everyone has a voice, and anyone can leave their feedback and influence someone's reputation. It is very important that this voice speaks positively about you, your product, or your service.

Reputation management on the Internet, better known in the marketing environment under the short abbreviation SERM (Search Engine Reputation Management), reputation management in search results, is part of ORM (Online Reputation Management), which deals with reputation management throughout the Internet.
SERM service appeared on the market not so long ago, but quickly got into the top must have for Internet marketers and brands. Because in the world of the winning global network, everyone has a voice, everyone can leave their feedback and influence someone's reputation. And it is very important that this voice speaks about you, your product or service.

How does SERM work?

Displacement of negativity

Stifling negative reviews: removing false information from sites so they do not appear on the first page of results.

Forming a positive opinion

Maintaining a positive image: posting verified information in the form of positive reviews, discussions, and articles containing an accurate representation.

Improving and maintaining reputation

Developing awareness about your products for current and potential customers: reputation support, formation of its development strategy, and positive communication with users.

Who needs SERM?

A brand or person being harmed by negative content:

  • Competitors publish negative information around your brand, specifically by writing negative reviews
  • There is unreliable or outdated information about you or your company on the internet
  • The search results contain negative reviews and negative brand mentions

A company looking to rebrand or attract customers:

  • It is necessary to make adjustments to your positioning
  • It is necessary to increase the loyalty of the audience
  • Your products or services are being presented in a negative way

A public individual who needs to take control of their image:

  • You are building your image from scratch and need positive feedback to start
  • Your reputation has been harmed, and you need to restore your image
  • You need to adjust your personal brand or completely update it

What financial benefits will you get from SERM?

In addition to the obvious benefit from search engine reputation management support—improving your image and reducing risks to your reputation—this service also has a tangible financial impact.
SERM is an excellent tool for increasing sales.
A competent SERM strategy will help you:
Search engine reputation management helps to develop a stable positive positioning of the brand, to form a correct opinion about it based on well-developed reviews, which, in turn, always has a positive effect on increasing the profitability of the business and, in the end, always leads to its growth.
retain customers and attract new ones
elevate interest in your brand and services
inform users about new products
show your sales channels to your audience
stimulate an increase in sales
raise the amount of the average check
expand sales markets
grow your overall loyal audience
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How do we do SERM?

Our online reputation management strategy is based on four cornerstones - analysis, strategy, cleaning and displacement, and correction. This cycle repeats constantly, allowing you to quickly and effectively respond to news events, social changes, customer requests, and the general market situation.

Working with Google results

To improve your reputation, we work with the search results for queries related to you or your company. As we know, before deciding to make purchase, consumers search online for reviews of a product or service—64% of them make that decision based on what they read. We also know that satisfied customers rarely leave reviews. This means that the vast majority of reviews will be negative if written by unsatisfied customers. Therefore, your brand needs to control what is written about it and in what context.
Creating satellite sites that show the positive features of your brand or persona
What is included in our SERM complex?
Replacing negative information from the first lines of search results
Creating content islands and increasing reach
Creating positive PR
Displacement of negativity from search results

Ranking factors

References
Behavioral
Content
Google takes into account hundreds of ranking factors. In the framework of SEO, it only partly affects and is related to external resource optimization.
When working with SERM, the following groups of factors are among the most important:
* Eternal links are links to a resource (site) that are placed on someone else's site for the entire duration of its existence.
** Temporary links are links that "hang" on the donor site for some time (for example, several months), after which you will have to pay again for their further placement.
The difference between an eternal link and a temporary (rented) one is that the cost of an eternal one is higher but only paid once, while the cost of a temporary one is lower, but paid monthly.

Presence of eternal links*
Presence of temporary links**
Availability of social links
Number of links
Link quality
Clickability (CTR)
Duration of stay on the site (refusals)
Viewing depth (how many pages have been viewed by the user)
Repeated site visits
Content update frequency
Volume of updated content
Number of comments on the site

Stages of working with Reputation House

The main values that Reputation House shares and supports are transparency in customer relations, efficiency in solving their tasks, and an individual approach.

Cost

We practice an individual approach to working with clients. The prices of Reputation House services depend on the goals and objectives of a particular project. Depending on this, we select a convenient and—most importantly—suitable tariff for you.

The prices of our SERM services are influenced by many factors, including the source data, the number and sources of negative content, and the volume and complexity of the content necessary to achieve the result. Based on this, we calculate your cost.

Starting rates

SERM for Companies
SERM for Individuals
Other SERM Services
International SERM
$ 1,140
From
$ 1,700
From
$ 1,300
From
$ 2,150
From

Find out the cost of the SERM service

Why you can trust us

EXPERTS

in our field. We have experience with businesses of all types, as well as media personalities, politicians, artists, and more.
SINCE 2010

we have been in the market
ONE OF THE TOP 5

best reputation management agencies of the world
AWARD-WINNING

for the Best Tech Solution Provider at the 2023 Tech Innovation Awards
THREE

proprietary IT solutions for reputation management
INTERNATIONAL

Our clients speak English, Indonesian, Arabic and French, as well as Hindi and Afrikaans

Cases

In 95% of cases, our reputation marketing projects protected by the NDA frameworks, but we still want to show you how Reputation House works with real examples.

Why is Reputation House the trusted name in SERM?

Reputation House is the leader in online reputation management. We have been active in this field since its inception and were one of the first to offer SERM services to the market. That is why we have the deepest and most extensive expertise in this field.

For more than 10 years, our agency has gained experience working with the largest brands and media personalities in almost all areas of industry, while at the same time retaining the principles of an individual approach to work.
Creating an Outstanding Guide on Mastering Search Engine Reputation Management: An In-Depth Exploration

In today's digitally-driven world, the significance of search engine reputation management (SERM) is paramount in today's digital landscape. This powerful approach ensures that businesses and individuals maintain a positive image on the internet, which is essential for growth and success. In this comprehensive guide, we will delve into the intricacies of SERM and discuss the vital role it plays in the modern digital landscape.

At the heart of search engine reputation management services lies the integration of various strategies, including search engine optimization (SEO), to improve the online presence of a business or individual. By skillfully leveraging these techniques, SERM experts aim to enhance the reputation of their clients, ensuring that search results highlight their best aspects and minimize any negative content.

One of the key components of effective SERM is the optimization of search results. By focusing on SEO, specialists can elevate positive content, making it more accessible to users. This, in turn, helps create a favorable online image for the client. The optimization process involves the careful selection of keywords, meta tags, and other elements that directly impact search rankings in Google.

To achieve outstanding results in reputation management, it's crucial to employ a combination of different tactics. By using a multifaceted approach, SERM professionals can address various aspects of a client's online image, from social media presence to reviews on business directories. In doing so, they create a cohesive and robust strategy that is tailored to the specific needs of each client.

Another critical aspect of search engine reputation management is the continuous monitoring and assessment of online content. SERM specialists must stay vigilant to identify and address any emerging negative content that could impact a client's reputation. By proactively mitigating these potential threats, experts can ensure that their clients' online image remains untarnished.

The growing demand for search engine reputation management services highlights the need for businesses and individuals to invest in this crucial aspect of their digital presence. By partnering with a reputable SERM provider, clients can effectively safeguard their online image and maintain a positive reputation that fosters trust and confidence among their target audience.

Building a Strong Foundation: The Importance of Online Reviews and Social Media in SERM

As part of a comprehensive SERM strategy, businesses and individuals must recognize the crucial role that online reviews and social media platforms play in shaping their online image. By actively managing these aspects, clients can significantly enhance their online reputation and foster a sense of trust and credibility among their target audience.

Online Reviews: A Catalyst for Trust

In the digital landscape, online reviews serve as an essential source of information for potential customers when making purchasing decisions. Research indicates that online reviews hold as much credibility as individual recommendations for many consumers, emphasizing the need for businesses to maintain a positive and consistent review profile. By actively monitoring, responding to, and encouraging reviews, companies can effectively address any negative feedback and leverage positive experiences to build trust with their audience.

Social Media tools: Building a Community of Brand Advocates

Social media platforms have revolutionized the way businesses communicate with their customers, providing an unparalleled opportunity to connect, engage, and build loyalty. An effective search engine reputation management strategy includes the strategic use of social media to create a consistent and authentic brand voice. By posting relevant and valuable content, businesses can foster a community of engaged followers who are more likely to become brand advocates and share their positive experiences with others.

Crisis Management: Navigating Online Challenges with Confidence

Inevitably, businesses and individuals will face negative situations that have the potential to damage their online reputation. It is essential to have a crisis management plan in place as part of a comprehensive SERM strategy. By addressing issues promptly and transparently, clients can mitigate the impact of negative content and demonstrate their commitment to customer satisfaction.

In summary, search engine reputation management goes beyond simply improving search engine rankings; it encompasses a holistic approach to managing a client's entire digital footprint. By investing in a robust SERM strategy that includes online reviews, social media, and crisis management, businesses and individuals can effectively protect their online image and foster a strong sense of trust and credibility among their target audience.
Other services
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ORM
Online Reputation Management is a comprehensive reputation marketing tool which helps create a positive image for a brand or person on all resources on the internet, create islands of content on review sites, encyclopedias, & geo-resources, and deflect information attacks in real time.
Monitoring
We monitor social media and online media 24/7 and collect mentions of a brand or person. After that, we conduct primary analytics, tag mentions by tone, and prepare a detailed and understandable report for you.

Analytics
Our in-house analytics center can perform any analytical research that will help you effectively carry out your marketing and PR tasks, from analyzing PR campaigns and identifying reputational threats to examining the focus of socially significant incidents.

Lead generation
We conduct an initial analysis of the demand for your product or service and identify what customers want. On an ongoing basis, we supply leads for your company to act on.
Deleting information
Our Reputation House analytics center can perform any analytical research that will help you effectively solve marketing and PR tasks: from analyzing PR campaigns and identifying reputational threats to analyzing foci of socially significant incidents.

Commercial SERM
This new but already well-established channel of digital marketing promotes third-party resources (social networks, articles, videos, etc.) for commercial queries in Google and Yandex. Commercial SERM is much faster and cheaper than classic website promotion.
SERM
As a reputation agency, we will supplant negative information, photos, and video content from the first page of Google with the help of a system for working with search engines—Search Engine Reputation Management. We took first place in RUWARD’s "Reputation marketing in the digital environment (ORM), including SERM.”
ORM
Online Reputation Management is a comprehensive reputation marketing tool which helps create a positive image for a brand or person on all resources on the internet, create islands of content on review sites, encyclopedias, & geo-resources, and deflect information attacks in real time.
Monitoring
We monitor social media and online media 24/7 and collect mentions of a brand or person. After that, we conduct primary analytics, tag mentions by tone, and prepare a detailed and understandable report for you.
Analytics
Our in-house analytics center can perform any analytical research that will help you effectively carry out your marketing and PR tasks, from analyzing PR campaigns and identifying reputational threats to examining the focus of socially significant incidents.
Lead generation
We conduct an initial analysis of the demand for your product or service and identify what customers want. On an ongoing basis, we supply leads for your company to act on.
Deleting information
Our Reputation House analytics center can perform any analytical research that will help you effectively solve marketing and PR tasks: from analyzing PR campaigns and identifying reputational threats to analyzing foci of socially significant incidents.
Commercial SERM
This new but already well-established channel of digital marketing promotes third-party resources (social networks, articles, videos, etc.) for commercial queries in Google and Yandex. Commercial SERM is much faster and cheaper than classic website promotion.
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