Platform ACCEsS & Narrative Operations

Online Reputation Management for Enterprise

RH Control combines real-time intelligence with expert narrative operations to deliver effective narrative intelligence. Your brand stays aligned with business reality across search, media, reviews and AI

How Online Reputation Management Works
companie's reality without real-time MONITORING
Information blindness in action:
DON'T WAIT FOR A CRISIS TO SEE HOW YOUR NARRATIVE IS BEING SHAPED ONLINE
If you're not managing your narrative, someone else is
RH Control gives you real-time intelligence and expert narrative operations across media, search, AI platforms and reviews, before someone else shapes the story
Six roles. One system. Each sees what they require to act on
RH Control is right for you, if you are:
pricing: from $12 000 / month
What's Inside
the Online Reputation Management Platform
RH Control is a full-stack narrative management solution: a platform that monitors search, media, reviews, and AI channels in real time paired with a dedicated operations team that acts on every signal. Where most tools stop at reporting, RH Control goes further: analysts brief you, managers coordinate response, and specialists execute — content, SERP management, community influence, mention handling. Built for organisations that can't afford to treat reputation as a reactive function.
Platform: Risk Control Center
A unified system of automated monitoring, AI analytics, and risk detection in real time

SCAN Monitoring

Real-time monitoring of brand mentions: social media, blogs, news, video platforms, forums
Included in Control plan

SERP Analysis

Monitoring of search results, knowledge panels, and suggestions: Google, Bing, Yahoo, YouTube
Included in Control plan

AI Representation Analysis

Analysis of brand presence on AI platforms: ChatGPT, Gemini, Perplexity and others. Research by Edelman shows that 63% of business decisions are influenced by a company's online reputation before the first meeting.
Included in Control plan

Review Management Service:
Monitor & Respond

Aggregation of ratings and monitoring of reviews: G2, Trustpilot, app stores, and other platforms. According to Gartner, companies that actively manage online reviews see up to 9% higher revenue compared to those that don't.
Included in Control plan

Narrative &
Sentiment Analytics

Tagging, identification of dominant narratives, sentiment shifts, and trends
Included in Control plan

Risk Signals & Alerts


Customizable alerts: threats, abnormal activity spikes, unusual patterns
Included in Control plan
Expert team: when you need a human, not an algorithm

Analyst Reports & Interpretation


Development of tailored strategies based on online presence analysis and client goals, with adjustments as needed
Included in Control plan

Dedicated Manager Support


A dedicated manager who flags issues before you ask and keeps everything moving.
Included in Control plan

Targeted Response
to High-Impact Mentions

Targeted handling of mentions, including negative posts, questions, reviews, video and other online interactions
Included in Control plan

Strategic Development

Regular structured reports: digests, summaries, ad hoc briefs with agreed frequency. Not just data, but experts interpretation and recommendations.
Included in Control plan

Content Creation

Creation of content at different levels of complexity: from rankings, listings, profile pages to media publications and PR
Included in Control plan

Community Influence

Strengthening positive presence on Reddit, X, and other platforms, shaping discussions and reinforcing consistent narratives
Included in Control plan
Online Reputation Management, Not Just Monitoring
What Happens After You Submit a Request
From first contact to a working system
Reputation risks can be controlled before becoming financial losses with the right infrastructure
Step 01
Diagnostics
We analyze your current situation
Step 02
Offer
We build a solution tailored to your tasks
Step 03
Launch
We connect monitoring and analytics
Step 04
Operation
You receive signals and insights in real time
Scenarios
Explore key scenarios by roles
CEO & Founder
Public company, private business with public presence
Situation
You are preparing for next funding round.

Investors do their own research and most of it happens in search, AI tools, and media before they ever speak to your team.
How RH СONTROL helps
  • Full narrative audit: SERP, AI representation, reviews, and media scored against investor-facing risk factors
  • Proactive SERP management to suppress or displace negative content before it enters due diligence
  • AI answer alignment: what ChatGPT, Gemini, and Perplexity say about you brought in line with your fundraising narrative
Results
You enter due diligence with your narrative under control, not hoping they don't find something.

No surprises in DD. The story investors find reflects the company you've built, not a two-year-old article or an unaddressed forum thread.
A deal is in progress and the counterparty is doing their own research.

An acquisition, a funding round, a strategic partnership. Before the term sheet, they've already searched your company and you personally.
  • Narrative audit of how the company and you personally appear across search, AI tools, reviews, and media — scored against deal-relevant risk factors
  • Active SERP management: negative or outdated content displaced before it enters due diligence
  • AI answer alignment: what ChatGPT, Gemini, and Perplexity say about you brought in line with your current positioning, not historical noise
Counterparties find the story you want them to find before the first question is asked.

Deal velocity protected. No surprises in DD. No quiet withdrawals without explanation.
Your name is surfacing in the wrong context.

A critical article, a coordinated social attack, or a competitor-driven narrative. Your personal reputation directly affects company valuation, hiring, and partner confidence — and no one is managing it end-to-end.
  • Personal SERP management: your name's search landscape monitored and actively shaped
  • Counter-narrative operations: content, community influence, and response coordinated across all channels simultaneously
  • AI representation monitoring: what ChatGPT and Gemini say about you personally reviewed, flagged, and influenced
Your personal brand reflects who you are today and supports the business, not undermines it.

The attack is contained. Your search results tell a coherent story. Your name doesn't become a liability in the next partner call.
Head of Reputation Management
In-house ORM, brand & digital presence teams
Situation
You see every threat. You can act on almost none of them.

Your monitoring is solid. The alerts are coming in. But turning each signal into a coordinated response — content, SERP action, community influence, mention handling — requires bandwidth and expertise your team doesn't have.
How RH CONTROL helps
  • Operations team acts as an extension of your function: content creation, mention handling, SERP management, community influence — executed on your behalf
  • Single platform replacing the 4–6 tools you currently switch between to get a complete picture
  • Dedicated manager who coordinates execution across all channels so nothing sits in a queue
Results
You stop being the person who sees the problem and can't fix it.

Every signal becomes an action. Response time drops from days to hours. Your monitoring investment finally produces outcomes, not just reports.
A negative article has been ranking #1 for your company name for eight months.

You've flagged it. You've tried to address it. But displacing entrenched negative content requires consistent content production, link strategy, and SERP management — more than one person can run.
  • Dedicated SERP rehabilitation program: content creation, placement, and indexing strategy designed specifically to displace the target result
  • Parallel community and media operations reinforcing positive narrative across adjacent search queries
  • Progress tracked against SERP position weekly — not just monitored, actively moved.
The article stops being the first thing anyone finds.

SERP landscape shifted within a defined timeframe. The narrative your company controls ranks above the narrative it doesn't.
The CMO asked if reputation is improving. You couldn't give a clear answer.

You track volume, sentiment, and alerts. But translating that into a business metric leadership understands — and uses to justify the budget — requires a framework that doesn't exist yet.
  • Baseline audit establishing measurable reputation KPIs: SERP score, sentiment trend, AI representation accuracy, review trajectory
  • Weekly analyst reports framed for leadership — not raw data, but narrative on what changed, why, and what's next
  • Quarterly performance reviews against defined targets, with strategic recommendations tied to business goals
Reputation becomes a measurable business metric, not a gut feeling.

You walk into budget reviews with numbers. Leadership sees progress. The function gets the mandate it needs to operate at scale.
Head of Communications & PR Director
Enterprise, large brand, holding companies
Situation
You own the communications strategy. You don't own the full narrative.

Media and PR are covered. But SERP, reviews, AI answers, and forums are outside your function's scope — and that's where the narrative fractures. What's published in a press release and what people actually find are two different stories.
How RH CONTROL helps
  • Unified narrative intelligence across all channels: media, search, AI, reviews, forums — one view, not six tools
  • Operations team extending your function's reach into channels PR doesn't cover: SERP management, community influence, review handling
  • Dedicated manager who coordinates execution across channels against the narrative strategy you define
Results
Your communications strategy lands consistently — across every channel, not just the ones you control.

The story in the press release and the story in search results say the same thing. Narrative ownership extends from owned media to the full information environment.
A crisis is escalating. The response is fragmented across five teams.

Legal is reviewing statements. PR is handling media. Social is responding to comments. No one has a single view of what's spreading where — and every hour of misalignment lets the narrative move to the next stage.
  • Real-time cross-channel view: what's spreading, where, at what speed — updated continuously, not in morning digests
  • Unified escalation protocol: one manager coordinating response across SERP, community, media, and content simultaneously
  • Attack pattern analysis: coordinated vs. organic, source mapping, bot detection — so your response matches the actual threat, not the loudest signal
The response is coordinated from hour one — not after the situation has already consolidated.

No gaps between channels. No contradictory messaging. The narrative is actively managed while the crisis is still containable.
A major announcement is coming. You need the narrative to land — not get rewritten by search.

New product, leadership change, M&A announcement. You'll control the press release. You won't control how AI tools summarise it, how search indexes it, or how forums interpret it in the first 72 hours.
  • Pre-launch narrative audit: how the company and the announcement topic currently appear across search, AI, and media — gaps identified before go-live
  • Launch-aligned content and SERP strategy deployed in parallel with the announcement to shape what surfaces immediately after
  • Post-launch monitoring and rapid response for the first 30 days — when narrative direction is still malleable
The story you announce is the story that sticks.

Search, AI, and media coverage reflect your narrative, not a reinterpretation of it. The announcement lands on your terms and holds.
HR Director
Companies Competing for Senior Talent
Situation
Offer acceptance rates are dropping no one knows why.

Senior candidates complete the process, receive the offer — and decline. Or go quiet. The interviews went well. The compensation was competitive. The reason shows up somewhere in search or Glassdoor, but no one on the hiring team is looking there.
How RH Detection helps
  • Employer brand audit across every channel senior candidates actually check: Glassdoor, forums, AI summaries, search results, LinkedIn commentary
  • Active management of review platforms: response operations, content strategy to balance negative signals with accurate representation
  • Monitoring of what appears when candidates search the company name, leadership names, and "company + culture / layoffs / reviews"
Results
You know exactly what candidates find before they decline and it's already being managed.

Offer acceptance improves. The drop-off at final stage has a diagnosis and a fix — not just a pattern no one can explain.
You're competing for the same senior profiles as companies with stronger employer brands.

The talent you need is choosing between you and a better-known name. Your culture, leadership, and growth story are genuinely stronger, but their employer narrative in search, AI, and forums is louder than yours.
  • Employer narrative strategy: your company's story as an employer built and deployed across search, AI tools, Glassdoor, and forums where senior talent researches
  • Content operations positioning your leadership, culture, and growth trajectory in the channels candidates consult before applying
  • AI representation alignment: what ChatGPT and Perplexity say about working at your company reflects your actual employer value proposition
Candidates who research you find a company worth choosing.

Your employer brand competes on equal terms — not because you've outspent on advertising, but because the information environment reflects the truth.
A former employee started a public campaign. It's gaining traction.

Coordinated Glassdoor reviews, a LinkedIn post that went further than expected, a forum thread being amplified. The pipeline is already showing the effect — and your internal team has no playbook for this.
  • Attack pattern analysis: coordinated vs. organic signals identified, source mapping, amplification networks tracked
  • Active counter-narrative operations: response content, community influence, and employer brand reinforcement deployed across affected channels simultaneously
  • SERP management ensuring the campaign doesn't consolidate into indexed content that ranks for your company name.
The campaign is contained before it becomes the first thing every candidate finds.

Pipeline stabilised. The attack documented with evidence-grade detail. Your employer brand recovers on a defined timeline — not whenever the internet moves on.
CISO
Enterprise, regulated industries, companies with strict data security requirements
Situation
A narrative attack is spreading through channels your security stack can't reach.

Telegram channels, closed forums, regional media, niche communities. The campaign is live, gaining momentum, and your threat intelligence tools were never built to see it — let alone act on it.
How RH Detection helps
  • Monitoring and response coverage beyond your security perimeter: Telegram, closed forums, AI platforms, regional media — tracked and actioned from a single operation
  • Deployment within your corporate infrastructure: no sensitive data transferred outside, no new external integrations required
  • Counter-narrative operations activated in parallel with detection — not after a manual escalation cycle
Results
Your attack surface includes the narrative layer — and it's covered.

No blind spots in channels traditional security tools don't reach. The attack is detected, attributed, and responded to within the same operation.
Negative volume is spiking. You need to know if it's coordinated before you decide how to respond.

Organic discontent and a coordinated campaign require completely different responses. Without source mapping, bot detection, and pattern analysis, you're allocating resources against the loudest signal — which may not be the real threat.
  • Coordination signal analysis: posting patterns, source networks, bot behavior, and amplification chains mapped in the first hours
  • Threat classification delivered with analyst interpretation — coordinated vs. organic, severity level, likely actor profile
  • Response protocol calibrated to the actual threat: containment operations for coordinated attacks, sentiment management for organic issues.
You respond to what's actually happening — not what it looks like on the surface.

Resources deployed against the right threat. No overreaction to noise, no underreaction to a coordinated campaign.
A security incident has occurred. The technical response is running. The narrative isn't.

Inaccurate information about the breach is spreading across media, forums, and AI summaries — amplifying regulatory and legal exposure well beyond the technical damage. The security layer is managed. The information layer is not.
  • Immediate narrative operations launched in parallel with technical response: accurate information deployed across media, search, and community channels
  • Full chronological record of what appeared, where, when, and how it spread — evidence-grade documentation for regulatory response and legal proceedings
  • AI representation monitoring and correction: what ChatGPT, Gemini, and Perplexity say about the incident reviewed and influenced where possible.
The narrative damage doesn't compound the technical damage.

Regulators receive accurate information. Legal has a documented timeline. The public record reflects what actually happened — not the version that spread unchecked in the first 48 hours.
Legal Department
Companies in M&A process, regulated industries, or facing competitive pressure
Situation
You're in M&A due diligence — and narrative risk isn't in the model.

The target's financials are being reviewed. Their contracts are being reviewed. But their information environment — what's ranking in search, what AI tools say, what's circulating in industry forums — isn't. And it's shaping how the deal is perceived by every party at the table.
How RH Detection helps
  • Pre-deal narrative audit: full mapping of how the target appears across search, AI, media, and reviews — scored against deal-relevant risk factors
  • Active narrative management during the deal period: suppression of content that could affect valuation or trigger regulatory scrutiny
  • Ongoing monitoring through signing and closing — so no new narrative risk surfaces at a moment you can't absorb it.
Results
Narrative risk is assessed and managed — not discovered after signing.

Deal valuation protected. No last-minute surprises from content that was ranking for months before anyone looked.
A regulator is asking questions. The information environment is making it harder to answer.

Inaccurate reporting, amplified forum posts, AI summaries built from incomplete sources — the public narrative around the company diverges from the legal reality. That divergence creates additional risk in every regulatory interaction.
  • Full chronological record of what appeared, where, when, and how it spread — evidence-grade documentation structured for regulatory submission
  • Active narrative correction: accurate information deployed across media, search, and AI channels to align the public record with legal facts
  • Ongoing monitoring ensuring new inaccurate content is flagged and addressed before it reaches the regulator's desk
The public record reflects legal reality — not the version that spread unchecked.

Regulatory interactions grounded in accurate information. A documented evidence trail available on demand. No divergence between what the regulator reads and what actually happened.
A coordinated campaign against the company is crossing into legally actionable territory.

Defamatory content, false claims, coordinated review attacks. Legal is building a case — but the campaign is still live, still spreading, and still damaging the business while proceedings are prepared.
  • Source mapping and coordination analysis: posting patterns, actor networks, and amplification chains documented with the specificity legal proceedings require
  • Active containment operations running in parallel with legal action: SERP management, community response, content operations — damage limited while the case is built
  • Complete evidence package: what appeared, where, when, attribution signals, spread timeline — formatted for court, regulatory, or platform escalation.
You have a case file and a contained narrative — not just a screenshot and ongoing damage.

Legal proceedings supported by evidence-grade documentation. Business impact limited during the process. The campaign doesn't keep compounding while the legal response catches up.
Still have some doubts?

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Reputation Risk for free

Harvard Business Review estimates that 70–80% of market value comes from intangible assets — including brand reputation and stakeholder trust. We map your current reputation risks before the first call. Most clients are surprised by what they see

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